FAQs

Several questions have come up regarding DBU, so I thought I would catalog them all here for your convenience.

Q: What Happens After I Purchase?
A: Within minutes of submitting your order, you will receive an e-mail confirmation. It will include information to access the Digital Branding University course. Here you can access all of the audio content, download the workbooks and checklists, and access the Live Q&A Sessions. If for any reason you do not get the notification e-mail within 30 minutes after your purchase, contact us let us know.

 

Q: What is the Digital Branding University Dashboard?
A: This is where you login to access your course materials. It’s where you can listen to the 19 audio sessions. (You can either listen to them via streaming online audio or download the MP3s.) It is also where you can download several workbooks and checklists (PDF) and access the Live Q&A Sessions.

 

Q: Will I receive something in the mail? 
A: No, Digital Branding University is strictly a digital product—everything is online. You will have the ability to engage with the content on-demand, at your own pace, day or night.

 

Q: How long do I have to access the content?
A: As long as you need. Once you purchase the Digital Branding University course, you have instant and ongoing access to the material. You can go through it as fast or as slowly as you wish.

 

Q: Can I download the audios to my computer and import into iTunes?
A: Yes. The files are MP3s. You can download and important them into iTunes or any other device that supports Mp3 files. You can also listen to them online.

 

Q: Are there any additional fees?
A: No. The Digital Branding University course is yours for a one-time fee. This includes the bonuses. There is nothing more to buy.

 

Q: After I purchase, how do I login to my Digital Branding University Dashboard?
A: There will be a login link in your confirmation email however you can also use the Member Login link here. Note: You will need to know your account password. If you do not know that password, you can reset it here.

 

Q: What if I want a refund?
A: Since we’ll be working together on this pilot — there will be no refunds issued. Period. After I’ve given you my time I cannot take it back.

 

Q: What if I have an additional question or comment not addressed above?
A: We are here to help. Simply email any questions you have.

 

Q: When does the course start and finish?

DBU is completely self-paced – you decide when you start and when you finish.

 

Q: What do I do if I get an error message that the file is corrupt?

A: The most common reason for this is that you are not using the most recent version of Adobe Reader. The checklists and workbooks offered in this course use advanced PDF features that are only available in the new version of Reader.

 

Q: Where can I download the newest edition of Adobe Acrobat Reader?

You can download it here. The page will automatically detect your operating system and then offer you the appropriate version.

 

Q: What if I am still having trouble? How can I contact you?

You can send us an email. Please be patient with my response. It usually takes me 24 hours to reply.

 

Q: Where can I download the Word and Excel templates you mention in the e-book?

You can download the course materials in each module.

 

Q: Who do you recommend if I want to outsource the management of my digital brand?

Check out DIGITAL DELANE. Tell them we sent you :o)

 

Q: Will there be additional resources coming on how to build or expand my digital brand?
A: Yes. We’re working on several ideas and will share those soon!